RETURNS AND EXCHANGES

Welcome to heatwavechilloutpost.com, your exclusive men’s sportswear selection platform! In order to ensure that your shopping experience is pleasant and worry-free, we have formulated the following return and exchange policy, which details our return and exchange process, conditions and related precautions. Please read the following terms carefully before purchasing to understand the details of our return and exchange service.

1. Return and Exchange Conditions
   Product Quality Issues:
   If the product you received has quality problems (such as damage, defects, wrong delivery, etc.), you have the right to apply for a free return and exchange within 7 days after receiving the product.
   Please provide clear product photos and problem descriptions so that we can quickly review and process your application.
   Inappropriate Size:
   If you need to return or exchange the product due to inappropriate size, please contact us within 7 days after receiving the product and provide accurate size information so that we can replace the appropriate size for you.
   Please note that for returns and exchanges due to size issues, the round-trip shipping costs must be borne by the buyer.
   Personal Preference Reasons:
   If you need to return or exchange the product due to personal preference reasons (such as dislike of color, dissatisfaction with style, etc.), please contact us within 7 days after receiving the product. However, please note that such returns and exchanges must meet the following conditions:
   The product must be in its original condition and not washed, worn or damaged.
   The product packaging, tags, accessories, etc. must be intact.
   The buyer is responsible for the round-trip shipping costs.
2. Return and Exchange Process
   Apply for return and exchange:
   Log in to your account, find the order that needs to be returned or exchanged on the “My Orders” page, click the “Apply for Return and Exchange” button, and fill in the relevant information and reason for return and exchange.
   After submitting the application, our customer service team will review your application within 3 working days and contact you to confirm the return and exchange details.
   Send back the product:
   After the review is passed, we will provide the return and exchange address and logistics requirements. Please send the product back as required and make sure that the package contains the return and exchange application form, the product and all accessories.
   Please be sure to keep the logistics order number so that we can track the status of the package.
   Processing returns and exchanges:
   After we receive the returned goods, we will conduct quality inspection and quantity verification. If there is no problem, we will refund or resend for you within 3 working days.
   The refund will be returned to your payment account, and the specific arrival time depends on the bank’s processing time.
3. Notes
   Special products:
   Some special products (such as customized products, discounted products, etc.) may not support return and exchange services. Please read the product details and return and exchange policy carefully before purchasing.
   Freight processing:
   For returns and exchanges due to product quality problems, we will bear the round-trip shipping costs. However, for returns and exchanges due to inappropriate size or personal preference, the round-trip shipping costs must be borne by the buyer.
   Return and exchange period:
   Please be sure to apply for return and exchange within 7 days after receiving the product. Expired applications will not be accepted.
   Retain evidence:
   Before sending the product back, please be sure to take photos to record the status of the product, and keep the logistics order number and related evidence so that problems can be solved in time.
4. Contact us
   If you have any questions or needs, please feel free to contact our customer service team. We will be happy to answer your questions and provide assistance.